A FEW THINGS WORTH KNOWING
Good questions. Clear answers.
Where do you deliver?
Contact us to check whether we deliver to your area.
How are the dates charged?
The delivery date is the start, and the collection date is the end. Friday to Sunday is two nights. The days we set aside for cleaning between rentals are not charged as extra nights.
Does checking availability hold a tub?
Checking does not. Sending your booking request reserves the tub for your dates while we review it.
How do I pay?
Once we confirm your request, you receive payment details by email. Your quote shows the booking deposit and the balance. The deposit is credited to the rental price; it is not a damage bond.
When will the water be ready?
The tub is heated by a wood fire, so it takes a while: how long depends on the starting water temperature, the fire and the weather. We show you how to light and tend the fire when we deliver.
What does my property need?
A flat, level spot that can carry a full tub, a garden hose to fill it, and dry firewood (ask us if you would like us to bring some). Keep the fire area clear of anything that can burn. We confirm access with you before delivery.
What do I do before collection?
Let the fire burn out and make sure all the coals are completely out, then drain the tub before we arrive to collect it.
Can I cancel or change my booking?
Contact us with your booking reference. Changes depend on availability and the accepted terms. A cancellation does not automatically send a refund.
How do I know my booking is confirmed?
You receive a confirmation email, and your private booking page always shows the current status and anything still to pay.